NJ Transit Taking Steps To Improve Fare Collection

May 9, 2017

New Jersey Transit is making efforts to minimize lost revenue from uncollected fares.

The conductors' union says the agency might have lost more than $5 million in fares last year because more than 240,000 tickets weren't collected on overcrowded trains.

New Jersey Transit executive director Steven Santoro questions that amount  because about 80 percent of commuters buy pre-paid monthly passes.

"So the $5 million is probably a very high number but I'll say that it's greater than zero. So there are a couple of things that we are doing to get it closer to zero."

Santoro says some of the money from the Transportation Trust Fund is being used to improve New Jersey Transit’s fare collection system.

"We're seeing a significant growth in the use of our My Tics app for payment to buy a ticket, and not just monthlies but one way tickets and round trip tickets. We're hoping that will continue to grow and allow for a more efficient fare collection experience."

Santoro says the agency also randomly puts spotters on its trains and buses to make sure riders are not traveling for free.